Terms and Conditions

Your privacy and our website

We are committed to offering a website that respects our visitors’ privacy. All personal information we collect is governed by the Privacy Act and our Privacy Policy.

What personal information do we collect?

Web servers automatically collect certain information about a visit to a website, including the visitor’s Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, may not identify an individual. However, in certain circumstances, it could be used to identify an individual using the site. For this reason, we consider the IP address to be personal information, particularly when combined with other data automatically collected when a visitor requests a web page. This information can include the name of the page you visited and the date and time of your visit.

We also collect statistics and information from our analytics programs (such as Google Analytics).

We have forms on our site to help you interact with our office – for example, to send us an enquiry.

Why we collect your personal information

In the course of providing online services to Canadians through our website, we collect personal information for certain purposes. We use digital markers and web analytics to improve our site. We offer a number of online tools, such as forms for enquiries, to deliver our services. We also use certain software to ensure the security of our website. These uses are described in more detail in the sections below.

If you send us an email or complete an online form, we may use your personal information to respond to you.

Personal information from emails or completed forms is collected according to the Privacy Act. Such information is used to provide our services to Canadians and may also be used for statistical, evaluation and reporting purposes. We do not use personal information submitted via online forms to create individual profiles.

Digital markers (including cookies)

A digital marker is a small file placed on your computer by a web site that you visit. They are stored there so that the web server can remember certain pieces of information about you. This information is used by the web server during the same or another visit to the website. Examples of digital markers are “cookies” or HTML5 web storage.  They are often used in the collection of web analytics, to store your preferences (for example: language or location), and to manage your session if you are logged in. More information about what digital markers can do and how we use them:

Web analytics

Web analytics is the collection, analysis, measurement, and reporting of data about web traffic and visits. This data is used to improve our website and deliver on our public education mandate. It also helps us complete administrative tasks such as:

  • communications and information technology statistics,
  • audit and evaluation,
  • research,
  • planning and
  • reporting.

More information about how we use web analytics to improve our web site:

Protecting the security of our website

We use software programs to monitor network traffic and identify unauthorized attempts to change information, or damage our systems. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit and the pages visited.More information about how we handle the information that we collect while securing our website:

Who sees your personal information

We do not disclose the information to anyone other than to those in the federal government who are working on your request. We do not use your personal information to create individual profiles. Any further disclosure of your personal information is done with your consent and in accordance with the Privacy Act and our Privacy Policy.

In cases where services are provided by third parties such as social media platforms or mobile applications, IP addresses may be recorded by their web servers.

How we protect your personal information

Emails and other electronic methods used to communicate with us are not secure unless it specifically says so. It is not recommended that you send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.

For more information about how we protect your personal information and how you can access or correct it, please read our Privacy Policy.

Inquiring about our privacy practices

Any questions, comments, concerns or complaints you may have about the administration of the Privacy Act  concerning our web presence may be directed to us.

Social Media

Our use of social media serves as an extension of our web presence. Social media accounts are public and are not hosted on our servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications you use to access them.

Comments left by individuals on social media can be read by anyone. Therefore, we strongly advise you not to post any personal information – whether it is yours or not. We reserve the right to remove any comments or posts.

Personal information that you provide us via social media is collected to capture conversations (e.g. questions and answers, comments) between us. It may be used to respond to inquiries, or for statistical, evaluation and reporting purposes.

Linking to non-OPC websites

Links to websites not under our control are provided for the convenience of our visitors. We are not responsible for the accuracy or reliability of the content. We do not offer any guarantee and are not responsible for the information found through these links. We also do not endorse these sites or their content.

You should also be aware that information on any non-Government of Canada web site that we link to is not subject to the Privacy Act, the Official Languages Actand may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question. With respect to privacy, visitors should research the privacy policies of these websites before providing personal information.

Accommodating clients with disabilities

We are committed to ensuring that people with disabilities have equal access to, and can benefit from, all our public-facing services.

We believe the accommodation process should be as uncomplicated as possible and respect the dignity and privacy of the client.

We strive to build accommodation for clients with disabilities proactively into our processes and practices. If a client wishes to request accommodation for a disability, they can contact us We may either assist the client with making the request or refer the client to the appropriate person.

Examples of accommodation may include modifications in:

  • submission/response format
  • the parties involved in service delivery
  • settings for communication
  • presentation format
  • scheduling/timing

For more information about our approach to creating and maintaining an inclusive and barrier-free environment for the delivery of public-facing services to clients with disabilities, please contact us.

Ownership and usage of content provided on this site

We put content on this website to inform Canadians about the programs and services that we offer. You may use and reproduce the materials as follows:

Non-commercial reproduction

Unless otherwise specified, you may reproduce the materials in whole or in part and in any format for non-commercial purposes, without charge or further permission, provided you do the following:

  • Ensure that your reproduction is a true and accurate reflection of our original material.
  •  Indicate both the complete title of the materials reproduced, as well as the author (where available); and
  • Indicate that the reproduction is a copy of the version available on our site.

Commercial reproduction

Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for commercial redistribution without prior written permission from us.

Some of the content on this site may be subject to the copyright of another party. Where copyright is not held by Government of Canada, the materials are protected under the Copyright Act, and international agreements. Details about copyright ownership are indicated on the relevant page(s). To obtain additional information concerning copyright ownership and restrictions, please contact us.

Who can I contact if I have any questions about this website?

Questions about our website may be directed to TSF Law (contact us)